Terms & Conditions
The choice is yours
What OTTER product would you like to order? Clicking on the links to the left will take you to a secure order page..
We accept Visa, Mastercard, Maestro and Electron and Delta cards, but not American Express.
If you wish to order off-line, please contact us by email or phone.
Before placing your order please make sure you have the following information:
a) Full delivery address
b) Full payment details. Schools ordering on behalf of LEA's should contact us for invoicing.
c) Delivery instructions i.e. somewhere where the package can be left if there is no-one to sign for it. Please note that our carriers cannot accept an instruction to leave at any address other than the one on the delivery note.
Before confirming your order, please make sure you have read and understood the following terms and conditions:
Cancellation of order
a) Existing designs:
Orders may be cancelled within 3 working days without penalty, but after that time we will have commenced the manufacturing process. Depending on where we are in the manufacturing cycle, a cancellation charge of up to 50% of the full purchase price will be applied. Please contact us with reasons for cancellation and we will advise how much we will need to charge you. We aim to be fair in this, but we do have to recover any costs already incurred.
b) New or commissioned designs:
As above, but the cancellation charge will be up to 100% of the quoted price.
Damages and shortages
Notification of damages and shortages should be received within 3 days of receipt. We will rectify any shortages or resolve problems as soon as possible, and we will always give details and explain what we are doing.
Because all weathervanes are made to order, we cannot accept returns, unless we judge that an imminent re-sale is likely (e.g. a cockerel design). If, however you have bought or received an OTTER weathervane as a gift and chosen the wrong fitting, we are happy to exchange it for the correct one. In this case, provided the original is returned in pristine, re-sellable, condition we will simply charge the postage, at cost, on the replacement.